CLAIRE & CHARLIE Private Infrastructure Group™
Effective Date: 1/1/2026
1. Introduction
CLAIRE & CHARLIE Private Infrastructure Group™ (“CLAIRE & CHARLIE,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and integrity of the information entrusted to us by our clients, partners, and website visitors.
This Privacy Policy outlines how we collect, use, manage, and protect personal and service-related information across our platform, services, and digital environments.
2. Information We Collect
We may collect information necessary to provide and coordinate services, including but not limited to:
- Contact information (name, email address, phone number)
- Service requests and related details
- Property or relocation-related information (when applicable)
- Payment and billing information
- Communication records and correspondence
- Technical data related to website usage and interactions
Information is collected only as required to support service delivery, coordination, and platform functionality.
3. How We Use Information
Information collected by CLAIRE & CHARLIE is used to:
- Coordinate and deliver concierge services
- Respond to inquiries and manage client requests
- Facilitate scheduling, communication, and service workflows
- Process billing and financial transactions
- Improve platform functionality and client experience
- Maintain internal records and operational oversight
We do not sell or trade client information.
4. Client Portal & Platform Usage
Clients may access services through a secure digital environment designed to manage interaction, communication, and coordination.
The CLAIRE & CHARLIE Private Client application is powered by Aureleum Concierge Technology Group™, which supports the secure delivery of platform functionality and client experience.
All systems are designed to maintain structured access, controlled interaction, and appropriate safeguards for client information.
5. Data Security & Protection
CLAIRE & CHARLIE implements administrative, technical, and operational measures designed to protect information from unauthorized access, disclosure, or misuse.
These measures may include:
- Secure access controls and authentication
- Restricted data access based on role and function
- Encrypted communication and data handling practices
- Monitoring and review of system activity
While we take reasonable steps to protect information, no system can guarantee absolute security.
6. Information Sharing
We do not share personal information with third parties except as necessary to:
- Coordinate services with approved vendors or partners
- Process payments or financial transactions
- Comply with legal obligations or regulatory requirements
All third-party involvement is limited to what is required to fulfill client requests and deliver services.
7. Confidentiality & Discretion
CLAIRE & CHARLIE operates with a high level of discretion, particularly when supporting private clients.
Client information is handled with care and is only accessed by individuals or systems necessary to support service coordination and delivery.
8. Data Retention
Information is retained only for as long as necessary to:
- Fulfill service obligations
- Maintain operational records
- Comply with legal or regulatory requirements
When information is no longer required, it is securely deleted or archived in accordance with internal practices.
9. Your Rights & Choices
Clients and users may:
- Request access to their information
- Request updates or corrections
- Inquire about how their information is used
Requests may be submitted through CLAIRE & CHARLIE communication channels.
10. Website Usage & Cookies
Our website may use cookies or similar technologies to:
- Improve functionality and user experience
- Analyze website usage
- Support platform performance
Users may adjust browser settings to manage cookie preferences.
11. Updates to This Policy
CLAIRE & CHARLIE may update this Privacy Policy from time to time to reflect changes in operations, technology, or regulatory requirements.
Updates will be posted on this page with a revised effective date.
CLAIRE & CHARLIE is committed to maintaining the trust placed in us by our clients by ensuring that all information is handled with care, discretion, and respect.
